Syntrio Customer Success Center

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Course Launching, Loading, and Progression Troubleshooting

 

If a user is struggling to launch, load, or progress in a course, please ask them to run through these troubleshooting steps:

Is your operating system up to date? If not, please contact your IT team for support.

Have you turned your VPN, popup, and Ad Blockers off? If not, please temporarily disable both and try again.

Have you attempted to clear your browser cache? If not, please do so now and try again. Instructions to clear your browser cache can be found at the following links:

Chrome

Edge

Firefox

Safari

What browser are you using? Is your browser up to date? If not, please update your browser and try again. If that does not work or if your browser is up to date, please try to take the course using another browser, such as Chrome, Edge, Firefox, or Safari.

What device are you using? A computer, a tablet, a phone? Have you attempted to take the course on another device?

If you are experiencing difficulties progressing in the course, please be sure to complete all of the required actions. If you feel you may be missing a required action, please be sure to scroll up and down and from side to side, as well as check that your window magnification is not preventing items from being shown.

If the user is still unsuccessful, please ask your company IT to investigate, then feel free to reach out to our support team at success@syntrio.com

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