Performance Gap Series

This 33-minute series offers strategies to help you uncover and manage performance gaps before they get out of hand.

  • A Diagram for Success: Find the Right Solution to Improve Performance
  • Got Gaps? Discover the Real Reason for Performance Gaps
  • Setting Clear Expectations: What You Say & What They Hear
  • Solve Performance Gaps: When They Can’t Do It
  • Solve Performance Gaps: When They Won’t Do It
  • Uncover What You Don’t Know About Your Team’s Performance Gaps
  • Performance Reviews: 7 Steps to Prepare

Course Versions:

A Diagram for Success: Find the Right Solution to Improve Performance

You discovered the reasons for performance gaps on your team. What do you do next? This course explores how the root causes for performance gaps may lead you to the most effective solutions.

Audience: Managers & supervisors
Code: pls16412
Time: 4 min

Solve Performance Gaps: When They Won’t Do It

Sometimes, team members fail to meet expectations because they are unable to. Sometimes, they fail to meet expectations because they don’t want to. This course explores seven techniques to help get these team members on the right track.

Audience: Managers & supervisors
Code: pls16415
Time: 5 min

Got Gaps? Discover the Real Reason for Performance Gaps

Have you ever asked a team member to complete a task, only to find the task goes unfinished? Even after several reminders? This course explores the Five Whys Technique to get to the root cause of the performance gap.

Audience: Managers & supervisors
Code: pls16411
Time: 5 min

Uncover What You Don’t Know About Your Team’s Performance Gaps

When your team doesn’t meet expectations, there’s a gap between what you expect and how they actually perform. Why might your team have difficulty meeting expectations? There could be many reasons! This course offers three strategies to help you uncover and manage performance gaps before they get out of hand.

Audience: Managers & supervisors
Code: pls16410
Time: 4 min

Setting Clear Expectations: What You Say & What They Hear

Why do your team members sometimes seem to misunderstand expectations? You may need to ask yourself how clear the expectations are, as well as how well they are communicated. This course provides a few examples to help you look at situations from different points of view.

Audience: Managers & supervisors
Code: pls16413
Time: 5 min

Performance Reviews: 7 Steps to Prepare

This course explores the typical steps to conduct effective performance reviews, including ways to prepare for and minimize stress during the review.

Audience: Managers & supervisors
Code: pls15445
Time: 5 min

Solve Performance Gaps: When They Can’t Do It

When team members continue to have difficulty with a certain task or skill, it’s important to ensure they have the training needed to meet expectations. But what happens when that training doesn’t improve performance? This course explores when your team members can be successful in a particular role and when they may need a change.

Audience: Managers & supervisors
Code: pls16414
Time: 5 min

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