Managing Conflict: A Collaborative Approach

In business, conflict is avoidable. Some would argue that conflict is actually productive because it makes people see things in new ways. Today, there is an emphasis on finding collaborative solutions to workplace conflicts, which can result in strengthened workplace relationships and a more innovative work environment. Managing conflict is not easy because it involves people’s emotions, opinions, experiences, backgrounds, and priorities. This course focuses on this approach, teaching managers how to mediate a collaborative solution to any workplace conflict.

Course Objectives:

  • Define workplace conflict.
  • Identify how workplace conflict typically happens.
  • List ways that conflict becomes destructive to individuals and organizations.
  • Indicate how a manager can best deal with conflict.
  • Identify the benefits of mediation.
  • Define what a collaborative solution to conflict means.

Course Versions:

Audience: Managers & supervisors
Code: sprod191
Time: 45 min

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