Interpersonal Communication

It may sound obvious, but there is no avoiding interacting with other people. Effectively communicating with others is the basis of any positive, interpersonal action. Interpersonal skills involve actively listening to others, making them comfortable that you receive their message, and clearly and respectfully responding. When we fail to communicate effectively, it results in stress, strained relationships, and lowered productivity.
This course explores how to convey your ideas effectively, deal with criticism in a positive way, avoid misunderstandings, and minimize arguments.

Course Objectives:

  • Define ways that people communicate with one another.
  • Indicate what makes for effective, person-to-person communication.
  • Identify the barriers to good communication.
  • Indicate the risks and outcomes of poor communication.
  • List ways to improve interpersonal communication.
  • Indicate how best to deal with criticism.

Course Versions:

Audience: All employees
Code: sprod195
Time: 60 min

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