Handling Conflict: An Employees’ Guide

Like it or not, conflict is unavoidable at work. There can be conflict among workers, between workers and management, between organizations and business partners, suppliers, and customers. There can even be conflict within oneself. The key is to understand the conflict’s origins, competing priorities, and context, and taking steps to avoid, manage, or resolve it.
This course focuses on a collaborative approach to conflict resolution, helping employees to resolve workplace conflicts so that everyone “wins.”

Course Objectives:

  • List typical workplace conflicts.
  • Identify an individual’s role and responsibilities during the conflict.
  • List likely outcomes of not managing workplace conflict.
  • Define the collaborative approach to conflict resolution.

Course Versions:

Audience: All employees
Code: sprod192
Time: 45 min

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