Case Management System

Lighthouse can save you time and labor costs by including our powerful and efficient Case Management System (CMS) at no additional cost when purchasing a Reporting Hotline. The CMS is a secure, web-based tool that allows you to manage and collaborate on all hotline reports and investigations.

For companies with high call-volume, tracking and analyzing hotline reports can be complicated, not to mention highly labor-intensive.

With our CMS, you can track every issue from a report’s receipt through its resolution, allowing you to optimize investigations, reduce administrative oversight, ensure due diligence and create an audit trail.

Case Management System Features

  • View the report online at your convenience.
  • Assign the incident to the appropriate party for investigation.
  • Set the risk level, priority and status of reports.
  • Record follow-up and outcome notes.
  • Anonymously dialog with reporter.
  • Generate reports and charts to help you track activity and analyze trends.
  • Create customized fields.
  • Generate an audit trail for added internal control.
  • Attach digital files to a record.
  • Search the database using keywords and date filters

  • Link reports with common characteristics.
  • Permit multiple users.
  • Send messages to system users.
  • Add internal incidents not submitted through Lighthouse.
  • Easily respond to a reporter with our Quick Response feature.
  • Integrate your data using our API feature.
  • Easily train new users with our how-to help file and tutorial video.
  • Customize both system and user settings.
  • Customize security settings with enhanced features.
  • Set incident report status reminder notifications.

Customization Options

Personalize your user settings, features and security options.

Communication Functionality

Provide anonymous dialog with reporter.

Robust Data Management

Generate reports, add incidents and files, and generate an audit trail for added internal control.

CMS Resources

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Learn more about the Case Management System powered by Lighthouse Services.

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