INDUSTRY – RETAIL SOLUTIONS
Create a Civil and Respectful Retail Workplace
For over 20 years, Syntrio has been an industry innovator focusing on addressing culture and compliance needs across the retail industry, including hotels and lodging, restaurants, event planning, travel and tourism, and sports teams and associations.
Drive Retail Success with Purposeful Solutions for a Civil and Respectful Culture and Next-Gen Leaders
Retail organizations strive to operate ethically and espouse a commitment to honesty, integrity, and trust. A code of conduct also called a code of ethics, is a written set of principles that typically works in conjunction with an organization’s mission statement to identify expectations regarding appropriate behavior. In effect, the code serves as an ethical roadmap for employees, management, vendors, and stakeholders. Why You Should Get to Know Your Organization’s Code of Conduct?
Stay Ahead of the Curve with Annual Code of Conduct Training Updates
Syntrio FlexCode is highly configurable and allows for a tailored experience without the hassle of building a custom course, enabling you to engage employees and encourage continuous growth and feedback while eliminating the need for a time-consuming annual project.
Every higher education organization must promote clear policies, modern tools, and training to help you meet complex challenges and convey a firm commitment to operational excellence, civility, and respect. Syntrio FlexCode raises the bar on code of conduct education because its structure, content, and instructional and visual design work together to:
- Promote an understanding of and commitment to your organization’s core tenets while embracing your unique culture.
- Train employees on multiple risk areas and refresh these topics and content annually.
- Empower employees with the ability to recognize, evaluate and resolve ethical issues.
- Breathe new life into policies and make them more meaningful with awareness and training that support your culture and regulations.
Create Your Retail eLearning Curriculum
Retail organizations face a unique set of needs, so we combine our 20+ years of experience with over 6,500 customers to meet you where you are to drive the program and cultural behaviors you desire.
We understand that aligning organizational efforts to improve culture, mitigate risk, and meet regulatory standards to drive performance and success is challenging.
Working closely with our customers, we offer a robust selection of eLearning options to address education-related issues along with broader topics that are common to virtually all industries.
Engage Your Workforce and Foster a Positive Speak Up Culture
Syntrio’s seven eLearning libraries strengthen cultures and protect retail organizations and employees. Our curriculum addresses your culture and compliance needs, including popular topics such as workplace harassment and discrimination prevention and diversity, equity, and inclusion. Here are a few suggestions to get started:
U.S. Workplace Harassment and Discrimination
This series builds upon the success of our popular harassment and discrimination curriculum. Recent updates provide a positive approach to workplace harassment and discrimination concerns, reinforce a healthy workplace culture around respectful conduct, and address changing laws and regulations, including state training requirements and case law.
The series incorporates cinematic-style video scenarios and learner guidance with a course host. Training options suit various needs; an enhanced learning approach distinguishes these courses. Versions are available for language (English, Latin American Spanish), state and manager/non-manager requirements, and industry vertical configurations.
Every organization must be committed to preventing employment discrimination. To achieve this, all managers and non-managers should be educated about anti-discrimination policies and regulations.
Creating a Civil and Respectful Workplace
A civil and respectful workplace involves a work environment where employees get along and act appropriately toward coworkers, vendors, business partners, and customers according to codes of conduct and positive behavioral norms. Workplace civility goes beyond a positive attitude. It involves affirmative acts and gestures of respect, dignity, courtesy, and kindness, which lead to better engagement and higher performance.
Diversity, Equity, and Inclusion (DEI)
Syntrio’s Diversity, Equity, and Inclusion programs communicate organizational values and foster commitment to inclusive, ethical, and legal business practices. DEI represents a tremendous source of strength if we learn to use our differences to our advantage. We inevitably increase performance, innovation, and patient satisfaction by tying diversity to business strategy.
Business and Leadership Training
Syntrios’ vast collection of business skills courses focus on core competencies that drive professional excellence, organizational performance, and business results. You’ll find a complete collection of leadership and management training that helps develop interpersonal relationships and communication skills that help maximize retention and soft skills – everything from interpersonal skills to team building and change management.
Cybersecurity and Data Protection
Syntrio’s cybersecurity library includes courses that provide interactive and engaging awareness to help you pass your audit and prevent breaches, giving your employees a security-minded culture throughout the year.
Employee and Data Privacy
Personal information can be used to identify a specific individual. It can belong to ourselves, customers, consumers, people using the Internet, employees, suppliers, business partners, and other third parties. Certain personal information is often considered private under the law. Therefore, organizations and their employees must safeguard personal information in their care. Here, learners explore the many considerations regarding handling personal data and the practical steps to protect it from theft and misuse.
PCI-DSS For Retail
This course contains essential knowledge that employees handling payment card transactions must keep data protected. It offers tailored learning pathways for card-present and card-not-present environments and an optional advanced module for managers or employees requiring additional insight into fraud identification, reporting, and other security practices.
Social Media at Work
The rise of social media has impacted society and culture, including the workplace, in profound ways. By revolutionizing the way people communicate and socialize, social media offers many opportunities and benefits to individuals and to organizations. It also raises many challenging ethical and legal issues, including use of business resources and conflicts among personal, professional and business interests. Practical guidance can help individuals to manage these risks.
Hotline Learning for Investigations
These courses emphasize the importance of good investigative processes following a reported concern. This ensures we treat all parties with respect and fairness while protecting the organization, its people, and assets. Investigations provide feedback about how an organization can remain compliant with the law and policies and improve operations and performance. Responding quickly and responsibly to reported issues aids in identifying and addressing problems to maintain a healthy workplace culture.
Promote a Speak Up! Culture
An anonymous employee hotline, web reporting, and case management system often separates leading retail institutions, which is an ideal way for leaders to tap into the vast capabilities of an engaged workforce and student body. Their ability to engage constituents uniformly wherever they are located makes employee hotline and digital suggestion box services so appealing.
One of the many benefits of Syntrio’s service is it’s universally accessible to all employees, wherever they work and reside, from central and satellite campus locations to remote learning. And Syntrio’s case management system enables leadership teams to be proactive by accessing real-time information about the pulse of their workforce and student body rather than simply reacting to hidden or underlying risks.
Did You Know?
- The retail industry accounted for 13.4% of all harassment claims filed with the EEOC over ten years. According to a Center for American Progress study, this was second only to the hospitality industry in terms of claims filed.
- Experts relate retail workers’ high level of vulnerability to the high incidence of harassment claims.
- Nationwide, retail jobs account for 10% of all America’s Workforce, according to the US Bureau of Labor Statistics.
- In the retail sector, a high number of women, particularly women of color, are working in the industry. Both demographics are subject to a heightened risk for sexual harassment.
- Harassers also tend to target people with a low income, and a high number of retail employees make $15 or less, according to The Nation article on sexual harassment in the retail industry.
Complete Visibility and Awareness for the Modern Retail Industry Environment
Syntrio continues to reimagine the future of retail cultures, and it’s clear we are living through a time of fundamental structural change as the speed of business and competition accelerate. Continuous success requires us to quickly gain feedback from our constituents and leverage our unique cultures to drive consistent outcomes and performance.
Syntrio Engage is an Employee Experience Platform (EX Platform) with a modern suite of communications resources that encourages all employees to Speak Up and managers to Listen Up. Engage also integrates your hotline and eLearning services and enables you to harness the power of an engaged workforce, which is essential to delighting employees and improving performance.