SPEAK UP! WITH HOTLINE LEARNING
Comprehensive Ethics Hotline Reporting and Hotline Learning
Let’s Create an Amazing Culture Together
6,500+ Organizations Trust Syntrio – You Can Too!
Advance Your Speak Up! and Listen Up! Culture with Hotline Learning
Join the world’s most admired brands in adopting compliance hotline reporting and online hotline training courses to boost your compliance initiatives, mission, vision, and values in a comprehensive and education-forward manner.
Our online training courses help you build more productive workplaces where your employees Speak Up! more clearly and confidently, and managers are prepared to Listen Up! and respond to their concerns with more care.
With Syntrio, you have a world-class, highly secure employee hotline and case management system paired with an innovative collection of online training sessions that improve communications and productivity across your organization.
For just minutes a year, employees will learn from excellent Speak Up! courses and managers to Listen Up! courses and all can enjoy short (micro-learning) reinforcements, additional communication tools, and world-class reporting to serve your organization’s growing needs.
These modern offerings surpass legacy hotline solutions by enabling you to quickly (we truly obsess over seat time) and cost-effectively:
- Activate employees to effectively Speak Up! by building essential reporting skills
- Enable managers to develop better listening competencies and empathy
- And, when you’ve been up and running for a while, you can validate and reinforce how the program works through quick surveys that measure employee satisfaction.
The most comprehensive compliance hotline platform is here. Combining Syntrio Hotline – compliance ethics hotline with our Hotline Learning Library uniquely enables employees to learn new ethics reporting skills that increase confidence and trust in your organization while empowering managers with proficiencies to address concerns more effectively.
The combination helps everyone build their Speak Up! and Listen Up! skills efficiently and effectively.
Hotline Learning Powers Your Speak Up & Listen Up Culture
What’s driving your interest in an anonymous hotline and ethics reporting program?
We understand there are many legal and regulatory compliance drivers, and we also know modern leaders focus on aspirational outcomes that elevate their culture and compliance initiatives. Success requires you to gain continuous feedback and leverage your unique culture to drive exceptional performance.
Our Hotline Learning program enables you to create a powerful speak up and listen up culture.
Enable Managers and Investigators with Best Practices for Conducting Hotline Report Investigations
Syntrio’s Hotline Learning Program complements your hotline service with a modern suite of learning and communication tools. It’s powered with an extensive microlearning collection that includes these exclusive options for reporters and investigators:
Good Practices in Conducting Investigations
This training emphasizes the importance of good investigative processes following a reported concern. It enables investigators with best practices and ensures all parties are treated with respect and fairness while protecting the organization’s people and assets. Investigations provide feedback about how an organization can remain compliant with the law and policies and improve operations, safety, and performance. Responding quickly and responsibly to reported issues aids in identifying and addressing problems to maintain healthy workplace culture. (18 min)
Assisting in Investigations for Managers
This microlearning course emphasizes managers’ importance in addressing concerns and assisting during workplace investigations. This ensures all parties are treated with respect and fairness while protecting the organization, its people, and its assets. Investigations provide feedback about how an organization can remain compliant with the law and policies and improve operations, safety, and performance. Helping the individuals charged with investigations respond quickly and responsibly to reported issues aids in identifying and addressing problems to maintain healthy workplace culture. (10 min)
Listen Up! Handling Employees Concerns
A solid ethical culture requires all staff to be comfortable with raising concerns, and managers are skilled in effectively receiving and responding to these concerns. This module addresses a manager’s duty to “listen up” – involving careful listening to employees’ concerns and taking action, as warranted, to address the concerns and reinforce management’s commitment to a “speak up” culture. (10 min)
Listen Up! A Commitment to Non-Retaliation
A robust ethical culture requires all staff to be comfortable with raising concerns, and managers are skilled in effectively receiving and responding to these concerns. This module addresses a manager’s essential responsibilities to support a non-retaliatory workplace for employees who raise or help to resolve concerns. (8 min)
Are You Really Listening?
Effective listening is a significant part of the communication process. Communication cannot occur until and unless the recipient hears and retains a message thoroughly and positively. Developing effective listening skills helps to improve productivity and interpersonal relationships at work. In this course, you will learn to improve your listening, listen to others while remaining empathic and non-judgmental, and follow a speaker’s points. You also will learn how to overcome your listening blocks
and respond appropriately to others. (35 min
Activate, Enable, and Validate Your Employee Speak Up! and Listen Up! Culture
Comprehensive Hotline Learning includes a unique curriculum comprising microlearning courses and snapshots that prepares all employees to speak up and managers to listen.
Your Speak Up! culture is enriched with a hotline learning library packed with learning options to prepare employees and reinforce critical topics important to your mission and shared values.
Exclusive awareness snapshots gather real-time feedback from employees that enables you to validate the state of your culture and exclusive learning resources for managers to improve their essential role in listening and responding.
We’ve also worked closely with our customers to design a complete Awareness and Feedback training course based on industry best practices in cultural awareness in the workplace.
Bias Awareness and Employee Feedback
|QUARTER||LEADER AND MANAGER||ALL EMPLOYEES|
|1||Listen Up! The Value of Listening||Speak Up! Getting Started|
|Listen Up! What to Expect||Speak Up! Introduction to the Hotline|
|Listen Up! Encouraging Others to Speak Up||Speak Up! We’re in This Together|
|Listen Up! Listening Effectively||Speak Up! What to Speak Up About|
|Listen Up! Responding to Concerns|
|2||Listen Up! Dealing with Investigations||Speak Up! How You Can Best Speak Up|
|3||Listen Up! Demonstrating Empathy||Speak Up! Where You Can Speak Up|
|4||Listen Up! Showing that Speaking Up Works||Speak Up! We’re Listening|
|5||Listen Up! Managing Retaliation Concerns||Speak Up! It’s Safe to Raise Concerns|
|6||Listen Up! Fostering Psychological Safety||Speak Up! Creating a Healthy Workplace|
|7||Listen Up! Demonstrating Gratitude||Speak Up! When Hesitating to Raise Concerns|
|8||Listen Up! Discussing “Speak Up” Concerns||Speak Up! Seeking Others’ Help|
|9||Listen Up! Managing Constructive Conversations||Speak Up! Benefits of Raising Concerns|
|10||Listen Up! Listening for the Silent Speak Up||Speak Up! Constructive Conversations|
|11||Listen Up! Evaluating Your Success||Speak Up! Building Skills to Speak Up|
|12||Listen Up! Continuing to Promote Speak Up||Speak Up! Great Workplaces and Speak Up|
Ready to Take Your Culture and Performance Even Further?
In conclusion, Syntrio Learning powers your culture and compliance initiatives with more than 1,000 courses across seven libraries that feature microlearning, foundation, and blended learning options to address individual learner needs:
- Employment Law – Harassment and Discrimination Training
- Diversity, Equity, and Inclusion (DEI) Training
- Ethics and Compliance Training
- Health and Safety Training
- Business Skills Training
- Cybersecurity Training
- Hotline Learning
We work closely with customers to ensure our aspirational approach to eLearning uniquely aligns with the key characteristics of high-performing organizations.