Advance Your Speak Up! and Listen Up! Culture with Hotline Learning

Comprehensive Ethics Hotline Reporting and Hotline Learning

Organizations with today’s most admired brands are adopting comprehensive hotline reporting and learning to support their compliance initiatives, mission, vision, and shared values. These contemporary solutions help you build productive workplaces where your employees speak up, and managers are prepared to listen up and respond to their concerns.

You can have it all – a world-class, highly secure employee hotline and case management system paired with an innovative collection of microlearning, communication tools, and world-class ethics hotline reporting to serve your organization’s and employees’ growing needs worldwide. These modern offerings surpass the legacy solutions by enabling you to quickly and cost-effectively:

• Activate employees to effectively speak up by building essential reporting skills,
• Enable managers to develop better empathy and listening competencies, and
• Validate and reinforce whether the program is working through digital pulse surveys.

A comprehensive hotline offering uniquely enables employees to learn new ethics reporting skills that increase confidence and trust in your organization while empowering managers with proficiencies to address said concerns. This helps everyone build skills with communication tools, speak up and listen up microlearning, report investigation training, and quarterly pulse surveys.

Enable Managers and Investigators with Best Practices for Conducting Hotline Report Investigations

Syntrio’s Hotline Learning Program complements your hotline service with a modern suite of learning and communication tools. It’s powered with an extensive microlearning collection that includes these exclusive options for reporters and investigators:

Good Practices in Conducting Investigations

This training emphasizes the importance of good investigative processes following a reported concern. It enables investigators with best practices and ensures all parties are treated with respect and fairness while protecting the organization’s people and assets. Investigations provide feedback about how an organization can remain compliant with the law and policies and improve operations, safety, and performance. Responding quickly and responsibly to reported issues aids in identifying and addressing problems to maintain healthy workplace culture. (18 min)

Assisting in Investigations for Managers

This microlearning course emphasizes managers’ importance in addressing concerns and assisting during workplace investigations. This ensures all parties are treated with respect and fairness while protecting the organization, its people, and its assets. Investigations provide feedback about how an organization can remain compliant with the law and policies and improve operations, safety, and performance. Helping the individuals charged with investigations respond quickly and responsibly to reported issues aids in identifying and addressing problems to maintain healthy workplace culture. (10 min)

Listen Up! Handling Employees Concerns

A solid ethical culture requires all staff to be comfortable with raising concerns, and managers are skilled in effectively receiving and responding to these concerns. This module addresses a manager’s duty to “listen up” – involving careful listening to employees’ concerns and taking action, as warranted, to address the concerns and reinforce management’s commitment to a “speak up” culture. (10 min)

Listen Up! A Commitment to Non-Retaliation

A robust ethical culture requires all staff to be comfortable with raising concerns, and managers are skilled in effectively receiving and responding to these concerns. This module addresses a manager’s essential responsibilities to support a non-retaliatory workplace for employees who raise or help to resolve concerns. (8 min)

Are You Really Listening?

Effective listening is a significant part of the communication process. Communication cannot occur until and unless the recipient hears and retains a message thoroughly and positively. Developing effective listening skills helps to improve productivity and interpersonal relationships at work. In this course, you will learn to improve your listening, listen to others while remaining empathic and non-judgmental, and follow a speaker’s points. You also will learn how to overcome your listening blocks
and respond appropriately to others. (35 min