Creating a Civil and Respectful Workplace

Online training courses and tools to help you effectively address diversity, equity, inclusion, unconscious bias, and sensitivities in the workplace.

How to Create a Civil and Respectful Workplace

According to the Equal Employment Opportunity Commission (EEOC), rather than dwelling on legal standards and what not to do, organizations, managers, and employees should focus on what to do—the words and actions that promote respect and fairness, and everyone’s responsibilities for contributing to respect in the workplace. This subject area has been evolving for decades and has grown with changing societal standards, legal and regulatory developments, and an increased understanding of the relationship between social issues in the workplace and the value of such initiatives to virtually everyone.

The workplace is a reflection of society at large. Today, we see a society that too often demonstrates a lack of respect and civility, both inside and outside the workplace. Studies and polls indicate that Americans view incivility as a serious problem that is getting worse. One study found that 60% of employees believe coworkers’ annoying behaviors negatively impact the workplace and as a result, 40% reported they are looking for new employment. These and other findings illustrate that disrespectful and uncivil behaviors drain productivity and negatively influence an organization’s bottom line and the overall economy.

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Why Workplace Civility Matters

Costs of Incivility in the Workplace

Studies show that ethical lapses are more likely to happen when an organization’s culture is uncivil. Incivility may lead to more serious hostile behaviors, such as harassment, bullying, and workplace violence.

Employees who perceive or experience incivility are at greater risk of:

  • Mental health problems
  • Decreased job satisfaction and loyalty to their employer
  • Increased job turnover
  • Retaliation from and toward the perpetrator

Benefits of a Civil and Respectful Workplace

Research findings indicate employees who are treated with respect and civility are more likely to be productive, collaborative, and safe:

Productivity – Employees who are not distracted or impeded by disrespectful and rude behavior are able to concentrate on their tasks and objectives.

Collaboration – Productive collaboration depends on trust, respect, and courtesy. It’s easy to hold everyone accountable when they’re not worried about rudeness and unwarranted attacks.

Safety – Thoughtful and confident employees avoid accidents and harmful actions because they care about coworkers and their organization.

According to the EEOC, there are profound costs associated with a disrespectful workplace:

48%

of victims intentionally decreased their work effort

63%

lost work time avoiding harassing coworkers

47%

intentionally decreased the time spent at work

66%

lowered their performance

38%

intentionally decreased the quality of their work

78%

lowered their commitment to the organization

80%

spent work time worrying about the incident(s)

12%

quit their job due to the uncivil treatment

Essential Training to Create a Civil and Respectful Workplace

Syntrio’s Diversity, Equity, and Inclusion (DE&I) programs communicate organizational values and foster commitment to inclusive, ethical, and legal business practices. DE&I represents a tremendous source of strength if we learn to use our differences to our advantage. By tying diversity to business strategy, we inevitably increase performance, innovation and customer satisfaction.

Diversity is more than recognizing differences between race and gender and there is a significant gap between “valuing diversity” and having the appropriate skills to collaborate effectively in a group of diverse people. We need to acknowledge coworkers’ differences and practice inclusion, drawing on different cultures, talents and ideas to create a fairer and more productive workplace for all.

Your DE&I vision, strategy and goals can have a positive impact on your culture when they are supported by leadership and you are transparent with your workforce and marketplace. Team members will be increasingly engaged by positive changes while, at the same time, you’ll attract more diverse employee and customer bases. People will want to work with you, and studies show dramatically improved loyalty patterns associated with feeling understood, respected and included.

Syntrio provides a comprehensive solution that promotes and strengthens a diverse and inclusive workplace. We can help you along your journey, whether the focus is first to enlist leadership in the launch, the relaunch of a DE&I initiative or to engage your workforce through a broad-based training and communications program. Click the titles below to review some of our most popular courses:

Complete DE&I Program and Toolkit

In addition to our modern, interactive diversity and inclusion training courses, organizations also receive access to our toolkit of videos and resources to reinforce and build upon employees’ knowledge and skills about promoting a civil and respectful workplace.

  • Daily multimedia video tips for appreciating a diverse workforce and practicing inclusive behavior.
  • Monthly video highlights that promotes the role and key achievements in Black History, Women’s History, Asian-Pacific American Heritage, Hispanic Heritage, and more.
  • Conversation starters that encourage open dialogue–showcasing real-life scenarios and answering “tough questions.”

Why Choose Syntrio for Your DE&I Training Program

Syntrio has the most robust set of DE&I offerings, from the largest online library of over 40 modern and interactive courses to 500+ supplemental training resources which enables organizations to delivers the right message to the right person at the right time about the most impactful issues.
We serve 6,000 organizations and have trained over 15 million people worldwide.

Modern Leaders Model Civil and Respectful Behavior

By swiftly responding to instances of rudeness and harassment, leaders send the message that uncivil and disrespectful behavior will not be tolerated. Leaders can also measure and reward civility in performance reviews or through awards and public acknowledgment and other forms of recognition.

Further, managers, human resources, and other support staff must take employees’ concerns seriously and act appropriately in resolving any issue. Employees play a role, too. Besides leadership setting the tone, all managers and non-managers have responsibilities to foster a civil and respectful workplace. Together, everyone at a workplace has a role that benefits all.

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