Study Unveils the Principles of a High Quality Compliance Program: Part II 

Last week we discussed how online ethics and compliance training can help foster the key principles of a quality compliance program in your organization. By way of review, we explained how a commitment to online training programs: 1) evidences ethics and compliance as a central focus of your business strategy; 2) allows your organization to assess, own, identify, and mitigate risk; and 3) assists your leaders with building and sustaining a culture of integrity in the workplace. Those forward-thinking aspects absolutely help your organization instill a culture of ethics and compliance.

This week’s sequel discusses the value of online training programs when an ethics or compliance issue has already arisen, and how your managers and employees will be better prepared to deal with those issues having taken the online training courses available to them from Syntrio. Without further ado, we present to you the fourth and fifth principles of a quality compliance program:

  1. High-quality Compliance Programs Value and Protect the Reporting Concerns and Suspected Wrongdoing

It is one thing to say that you have an “open-door policy” or that all complaints will be investigated, it is quite another for employees to be truly informed and educated about the corporate philosophy of handling complaints. Syntrio’s anti-retaliation, anti-harassment, anti-discrimination, and other courses all have detailed sections on the importance of reporting suspected violations, and the proper way for managers to handle and deal with complaints.

All too often companies “check-the-box” with a policy or practice of non-retaliation or “whistleblower” provisions, yet when the time comes a manager or supervisor is ill-equipped to actually handle the complaint. These managers frequently silence the complaining employee or question whether his or her behavior had something to do with the alleged misconduct. When managers and employees alike have had detailed training on the company’s philosophy of handling complaints and suspected misconduct in a legally and ethically compliant manner the key tenet of valuing complaints can be achieved.

  1. Top-notch Compliance Requires Accountability when Wrongdoing Occurs

Admitting mistakes can be difficult. All too often executives and managers think about dollars and cents when there is a suspicion of misconduct. This may mean avoiding a lawsuit at any cost, even resorting to retaliation to “quell the rebellion” so to speak. However, in order to truly prepare your organization for full accountability it is important that your employees and managers know the ins and outs of handling ethics and compliance issues in the workplace. By preparing your company with online training courses from Syntrio, your workforce will be ready to do just that.

We again remind you that Syntrio is committed to helping businesses avoid costly incidents associated with ethics and compliance missteps. We are also able to custom-tailor our courses to fit the needs of your business. Contact for more information about our vast library of online training courses for employees and management and remember to follow us on Twitter, Google Plus and LinkedIn for daily updates on compliance that impact your company!


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