Management and Leadership Skills

Leading a High-Performance Team

Leading in a High-Performance Team

Increasingly, companies are turning to team-based workforces, which have been shown to outperform traditional work groups. How successful teams are, however, depends directly on how well they are led. Though traditional management and leadership skills are useful in any leadership situation, team leadership requires a new mindset. This online course focuses on a team leader’s approach to leading meetings, setting team goals, hiring team members, training team members, and resolving team conflict. Students will learn the benefits of teams to their organization, the five-team requirements, and how to recognize and address common team pitfalls so that teams can reach a high level of performance.

AUDIENCE: Managers, team leaders and team facilitators (Also available in Spanish) DURATION: 60 minutes

Management Basics

Management Basics

This online course was designed with both the new and the more experienced manager in mind. It explains the many roles and responsibilities a modern day manager must take on board, from the more traditional planning and organizing to the intangible such as leading and coaching. Through scenarios, exercises and interactivities, the module presents both detailed methods and handy tips for successful mastery of these roles. Managers will also learn about the management and leadership skills they need to perfect to support them in their roles and maximize their effectiveness.

AUDIENCE: New or inexperienced managers and supervisors
DURATION: 60 minutes

Managing Conflict: A Collaborative Approach

Managing Conflict: A Collaborative Approach

This online course focuses on this approach, teaching managers management and leadership skills such as how they can mediate a collaborative solution in any workplace conflict. Students will learn how to recognize and reduce the catalysts of destructive conflict, how to identify when intervention is needed, and how constructive conflict can be used to benefit an organization, while always maintaining the focus on a ‘win-win’ solution.

AUDIENCE: Managers and Supervisors
DURATION: 45 minutes

Maximizing Employee Performance

Maximizing Employee Performance

This online course teaches managers how to bring out the best performance possible in their employees by using a hands-on, straightforward performance management process. Managers have a vital role to play in the successful performance of each individual in a work group and of the group as a whole. With a strong focus on employee participation and positive reinforcement, this module outlines how to set expectations, coach for performance, solve performance issues, and develop employee performance. If used effectively, these management and leadership techniques will result in extremely motivated, productive, and satisfied employees. Through the use of interactivities and fictional scenarios, managers will learn how to set goals with their employees, define job responsibilities, effectively use coaching, counseling, and discipline to improve performance, and how to evaluate and further develop employee performance over time.

AUDIENCE: Managers and Supervisors (Also available in Spanish)
DURATION: 60 minutes

Meeting the Delegation Challenge

Meeting the Delegation Challenge

This online course explains, through the use of engaging content, interactivities, and exercises, how to effectively debrief the delegate, follow up, give feedback positively, and what to do if something goes wrong. Throughout this process the focus remains on utilizing, empowering, and developing employees to bring maximum benefit to management and leadership, employees, and the organization.

AUDIENCE: Managers and Supervisors (Also available in Spanish)
DURATION: 60 minutes

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Preventing Unlawful Workplace Harassment: Manager Edition

Ethics and Code of Conduct from Syntrio

Preventing Employment Discrimination

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