Business Skills Essentials

Maximize productivity and personal effectiveness

Syntrio's Business Skills Essentials Suite is intended to help your organization succeed in today's highly competitive, fast-changing environment. This suite focuses on core competencies that drive professional excellence, organizational performance and business results. Whether you are orienting new employees or training more experienced staff, Syntrio's business skills courses have proved effective in maximizing retention and improving performance in key areas including communication, management, personal development, and sales and customer service skills.

Communication
- Power Speaking ›
  
  Power Speaking
  
  More than ever, good presentation skills are vital to business and career success. This program will help you plant your feet, look’em in the eye, and deliver a clear message. You will learn presentation skills and techniques that will bolster your success.
  
  DURATION: 45 minutes
- Are You Really Listening? ›
  
  Are You Really Listening?
  
  Learn deep listening skills. Discover and overcome your own listening blocks. This course teaches you how to become a more effective listener; helping you to better understand and respond to others, complete assignments with accuracy, settle disagreements before they escalate, and establish rapport with difficult people.
  
  DURATION: 60 minutes
- High Impact Visual Aids ›
  
  High Impact Visual Aids
  
  Visual aids are vital for meetings and presentations. This module will teach you how to select, prepare, and utilize the most effective visual aid tools available for your presentation.
  
  DURATION: 45 minutes
- The Effective Business Writer ›
  
  The Effective Business Writer
  
  In business writing, it is always the writer’s responsibility to make sure his or her message is understood. Communicating your thoughts in a concise, logically organized manner is invaluable in business writing. This course will teach you how to write with more clarity and precision.
  
  DURATION: 45 minutes
- Interpersonal Communication ›
  
  Interpersonal Communication
  
  Everyone has the ability to become a more effective communicator. This course teaches how to identify and overcome the barriers to good communication, the importance of communicating with clarity, and the steps involved in the communication process. It also teaches a number of easy-to-use techniques to enhance daily interactions through the use of real-life scenarios, interactivities, and exercises. Interpersonal Communication is ideal for both managers and employees alike, in any business setting.
  
  DURATION: 60 minutes
- Effective and Appropriate E-mail Use ›
  
  Effective and Appropriate E-mail Use
  
  E-mail is a powerful communication tool that transcends time zones and continents. Its applications are wide-ranging and it can contribute greatly to productivity if used appropriately and effectively. This course will show you how to write compelling and concise e-mails, successfully manage your e-mail, and know when e-mail should or should not be used. You will also learn how to overcome the risks associated with e-mail, such as lost productivity, legal issues, security breaches, viruses, and junk e-mail.
  
  DURATION: 50 minutes
Personal Development
- It's About Time ›
  
  It's About Time
  
  Time is unyielding. We can’t stop it, slow it down, or save it for later. But we can improve how we manage and utilize our time. This program will help you learn invaluable time management skills.
  
  DURATION: 45 minutes
- Managing Information Overload ›
  
  Managing Information Overload
  
  This course helps you organize an information management system that works for you. By providing easy-to-use strategies and controls, you will be able to manage information and avoid information overload.
  
  DURATION: 45 minutes
- Lose The Meeting Blues ›
  
  Lose The Meeting Blues
  
  This course teaches the three steps to effective meetings - planning, organizing, and orchestrating. These steps will empower you to use meetings as a tool for accomplishing group and personal goals in any setting.
  
  DURATION: 45 minutes
- Negotiation: Your Road to Success ›
  
  Negotiation: Your Road to Success
  
  This course helps you learn how to become a more proficient negotiator. It includes steps to guide you through any difficult transaction or trade. This course teaches the importance of developing a win-win philosophy, characteristics of a successful negotiator, and the six steps of every negotiation.
  
  DURATION: 45 minutes
- Goal-Setting in the Workplace ›
  
  Goal-Setting in the Workplace
  
  This course is designed for all employees, managers and subordinatees and teaches the student how to effectively set goals at work and overcome personal and workplace barriers to achieving goals. Students will attain a greater sense of pride and satisfaction in their jobs and a higher level of productivity as a result.
  
  DURATION: 40 minutes
Management
- Meeting the Delegation Challenge ›
  
  Meeting the Delegation Challenge
  
  This course teaches managers how to use delegation to get work done through others, while empowering and developing their employees in the process. Students will learn how to choose the most appropriate task to delegate and the most suitable delegatee. This course explains, through the use of engaging content, interactivities, and exercises, how to effectively debrief the delegate, follow up, give feedback positively, and what to do if something goes wrong. Throughout this process the focus remains on utilizing, empowering, and developing employees to bring maximum benefit to managers, employees, and the organization.
  
  DURATION: 60 minutes
- Maximizing Employee Performance ›
  
  Maximizing Employee Performance
  
  Managers have a vital role to play in the successful performance of each individual in a work group and of the group as a whole. With a strong focus on employee-participation and positive reinforcement, this module outlines how to set expectations, coach for performance, solve performance issues, and develop employee performance. If used effectively, these techniques will result in extremely motivated, productive, and satisfied employees. Through the use of interactivities and fictional scenarios, managers will learn how to set goals with their employees, define job responsibilities, effectively use coaching, counseling, and discipline to improve performance, and how to evaluate and further develop employee performance over time.
  
  DURATION: 60 minutes
- How to Hire the Right People ›
  
  How to Hire the Right People
  
  A company's strength lies in its employees, but hiring the right employee for the job everytime is not simple. It can cost thousands of dollars to search for, hire, and train new people. If a new hire does not work out, this investment is lost. Good hiring must be done with objectivity, care, and an eye toward the law. The process takes time, but remember, when the right person for the job is found, both staff performance and morale improve! This course looks at effective strategies for finding and hiring the best person for any position.
  
  DURATION: 60 minutes
- Management Basics ›
  
  Management Basics
  
  This course was designed with both the new and the more experienced manager in mind. It explains the many roles and responsibilities a modern day manager must take onboard, from the more traditional planning and organizing to the intangible such as leading and coaching. Through scenarios, exercises and interactivities, the module presents both detailed methods and handy tips for successfully mastery of these roles. Managers will also learn about the skills they need to perfect to support them in their roles and maximize their effectiveness.
  
  DURATION: 60 minutes
- Employee Discipline for Managers and Supervisors ›
  
  Employee Discipline for Managers and Supervisors
  
  Employee discipline is an important managerial responsibility. In this course, managers and supervisors will learn how to use a disciplinary system that corrects problem behavior and creates and maintains a productive, responsive workforce, while protecting the company from liability. Through interactive scenarios and exercises, managers will learn how and when to use informal versus formal disciplinary techniques, what the progressive steps of discipline are, the importance of documentation, and how to handle disciplinary meetings.
  
  DURATION: 45 minutes
Leadership
- Personal Leadership Power ›
  
  Personal Leadership Power
  
  This course is designed to help participants understand what leadership is, how to increase their personal leadership power, how to help others increase their personal leadership power, and how leadership can increase the productivity of the firm.
  
  DURATION: 45 minutes
Teamwork
- Leading a High-Performance Team ›
  
  Leading a High-Performance Team
  
  Increasingly, companies are turning to team-based workforces, which have been shown to outperform traditional work groups. How successful teams are, however, depends directly on how well they are led. Though traditional management skills are useful in any leadership situation, team leadership requires a new mindset. This course focuses on a team leader’s approach to leading meetings, setting team goals, hiring team members, training team members, and resolving team conflict. Students will learn the benefits of teams to their organization, the five team requirements, and how to recognize and address common team pitfalls so that teams can reach a high level of performance.
  
  DURATION: 60 minutes
- Participating in a High Performance Team ›
  
  Participating in a High Performance Team
  
  For team members, there are few professional experiences as exciting and rewarding as being on a highly successful team. However, before you can reap the benefits that can come from being on a successful team, you must learn how to be a truly productive team member. Being on a real team may involve some changes in the way you work. In this course, you will learn the unique skills and techniques necessary to be a highly successful part of any team.
  
  DURATION: 45 minutes
Change Management
- The Power To Change ›
  
  The Power To Change
  
  Mastering change involves dealing with the effect of change on our own lives. This module teaches invaluable skills needed to make change work for us, not against us.
  
  DURATION: 45 minutes
- PROACTion: Change, Innovation and Opportunity ›
  
  PROACTion: Change, Innovation and Opportunity
  
  This module assesses the user’s strengths and weaknesses within the six PROACT traits of successful innovators. It also outlines ways to improve PROACTability.
  
  DURATION: 45 minutes
Conflict Management
- Managing Conflict: A Collaborative Approach ›
  
  Managing Conflict: A Collaborative Approach
  
  In business today, there is an emphasis on finding collaborative solutions to workplace conflicts, which result in strengthened workplace relationships and a more innovative work environment. This course focuses on this approach, teaching managers how they can mediate a collaborative solution in any workplace conflict. Students will learn how to recognize and reduce the catalysts of destructive conflict, how to identify when intervention is needed, how constructive conflict can be used to benefit an organization, whilst always maintaining the focus on a ‘win-win’ solution.
  
  DURATION: 45 minutes
- Handling Conflict: An Employees' Guide ›
  
  Handling Conflict: An Employees' Guide
  
  This course focuses on a collaborative approach to conflict resolution, teaching employees how to resolve workplace conflicts so that everyone “wins.” Students will learn how to use good listening and communicating skills to keep conflict constructive, identify natural conflict-handling styles, resolve conflict collaboratively, and when and how to ask for help in the resolution process.
  
  DURATION: 60 minutes
Sales and Service
- 1 to 1: Customer Service Success ›
  
  1 to 1: Customer Service Success
  
  Research verifies that the only way to achieve customer loyalty is to consistently meet and exceed their expectations. Every time you interact with a customer, you have a unique “moment of truth” opportunity to build the relationship or fall short. This module will help you understand your customers’ needs so you can better serve them through each and every interaction.
  
  DURATION: 45 minutes
- Sell For Success: What You Need to Know About Selling ›
  
  Sell For Success: What You Need to Know About Selling
  
  This course teaches you techniques to become a successful salesperson in any sales setting.
  
  DURATION: 45 minutes